Frequently asked questions
General
How do I get a quote?
Choose a service on the website and fill in the short form, or call or WhatsApp us. A travel expert replies with options and prices, usually within 2 working hours.
Do I have to pay to get a quote?
No. Quotes are free and you are under no obligation to book.
How can I pay?
In BDT by bank transfer, bKash, Nagad, cash at our office or card. You receive an official invoice and a receipt for every payment.
Are the prices on the website final?
They are indicative. Final prices depend on dates, availability and exchange rates and are confirmed in your written quotation.
Is it safe to upload my passport copy?
Yes. Uploaded files are stored privately on our server, can only be opened by authorised staff, and every access is recorded.
How can I check the status of my request?
Use "Track my request" with the reference from your confirmation email (it starts with WEB-) and your email address.
Flights
Can I hold a booking before paying?
Many airlines allow a short hold. We tell you the time limit with your quote.
How much baggage is included?
It depends on the airline and fare. We show the baggage allowance with every option.
Can I change my travel date later?
That depends on the fare rules. We explain change and refund rules before you buy.
Hotels
Can I pay at the hotel?
Some hotels allow it. Most of our rates are prepaid and confirmed in writing before you travel.
Tours
Can a package be customised?
Yes. Every package can be adjusted: dates, hotels, number of nights and activities.
Are flights included?
Only if you choose "include flights" in the request. Otherwise we quote them separately.
Visa
How long does a visa take?
It depends on the country and season. We give you the current typical processing time when you contact us.
Do you guarantee approval?
No. Only the embassy decides. We make sure your application is complete and correct.
What if my visa was refused before?
Tell us in the form. A previous refusal is not always a problem, but it must be declared and explained correctly.
eSIM
Will my WhatsApp number change?
No. Your WhatsApp stays on your Bangladeshi number; the eSIM only gives you mobile data.
Can I use the eSIM on two phones?
No. Each eSIM can be installed on one phone only.
What if my phone does not support eSIM?
We check your phone model before you pay. If it is not compatible, we suggest a local SIM or roaming pack instead.
Medical tourism
How fast can I get a treatment plan?
Usually within 3–5 working days after we receive your reports. Urgent cases are handled first.
Can a family member travel with the patient?
Yes. We arrange companion visas, flights and accommodation.
Do you give medical advice?
No. We are a travel agency. Treatment decisions are made by you and the doctors.
Didn't find your answer? Contact us.